The IndiGo debacle
When things go wrong, some teams say "this isn't my responsibility" and some say "this is on me". What accountability looks like in a well-run organisation.
Leading people
Building a team that owns its work: accountability, alignment, communication, and how people learn a new skill.
Understanding the Four Types of Competence
The four stages from unconscious incompetence to unconscious competence, and why they come in order.
Harnessing the power of the Ownership Pyramid
A four-level framework for building accountability and ownership in a team, from the foundation to leadership.
I don’t agree, but I am aligned: The Power of Co-Creation
What a copper company that debated calling itself a family teaches about the difference between agreement and alignment.
Instruction VS Co-Creation
Assembling a model aeroplane with an eight-year-old, and what it says about involving people in the solution.
Leadership and the guitar
Why playing the guitar is a way to understand leadership: being one with the instrument, and pursuing a vision of excellence without watching yourself.
Communication is not what you speak
A session with young physiotherapists on what communication really is, and "recreation": creating back for a patient what they said.
Being authentic
What authenticity is, why it matters, and a simple three-step practice for living it.